Support

My data isn't syncing between my devices. What do I do?

Use the 'Sync to Other Device' feature in Settings. Open the app on your source device, tap Settings → Sync, and follow the QR code instructions. Your data is encrypted before transfer and deleted from our servers within 15 minutes.

I forgot my password. How do I reset it?

On the login screen, tap 'Forgot password?' and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.

How do I delete my account?

Go to Settings → Account → Delete Account inside the app. This permanently removes your profile, categories, friends list, and referral data from our servers. Your local expense history is deleted from the device separately when you uninstall the app.

Can I use the same account on iOS and Android?

Yes. Your account (plan, categories, friends, referral info) syncs across platforms. Use the same email and password on both. To transfer your expense history between devices, use Settings → Sync.

How does the free trial work?

Every new account gets a 30-day free trial of all Pro features automatically — no card required. After the trial, the app switches to the free tier unless you upgrade.

What's the difference between Pro Monthly and Lifetime?

Pro Monthly is a recurring subscription billed monthly through the App Store. Lifetime is a one-time purchase that gives you Pro access forever with no future charges.

How do I cancel my Pro Monthly subscription?

Open the App Store on your iPhone → tap your profile photo → Subscriptions → Needs & Wants → Cancel. The Pro features remain active until the end of your current billing period.

I need a refund. How do I request one?

All purchases go through Apple, so refunds are handled by Apple directly. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Needs & Wants purchase, and submit a refund request.

I purchased but the app still shows Free. What do I do?

Pull down to refresh on the home screen to force a plan sync. If it still shows Free after a minute, go to Settings → Restore Purchases. If the issue persists, email us with your Apple receipt and we'll sort it out.

How do referrals work?

Share your referral code (found in Profile → Referrals). When a new user signs up using your code, both of you get 7 extra free trial days. There's no limit to how many people you can refer.

Where is my expense history stored?

All your expenses — amounts, titles, categories, dates — are stored locally on your device only. They are never uploaded to our servers. Back them up by exporting a CSV from Settings → Export.

How does bill scanning work?

Take a photo of a receipt or bill and the app sends the image to Groq's AI to extract items and amounts. The image is not stored by us or Groq after processing. Results are editable before saving.

Can I create custom categories?

Yes. Go to Settings → Categories to add, rename, or reorder your spending categories. Custom categories sync to your account so they're available on any device you sign into.

What is the Verdict tab?

Verdict analyses your monthly spending and shows you a breakdown of needs vs. wants, category totals, and trends. It's generated entirely on-device from your local expense data.

How does the friends leaderboard work?

Add friends using their user code (visible on their Profile page). The leaderboard shows monthly spending totals — only the aggregate amount is shared, not individual expense details.

What data does Needs & Wants collect?

We collect your email, display name, plan status, and referral info. Your individual expenses and budgets never leave your device. See our full Privacy Policy for details.

Is my financial data secure?

Your expenses are stored locally on your device only. When you use the Sync feature, data is AES-256 encrypted before leaving your device and deleted from our servers within 15 minutes. Account data is stored in Supabase with encryption at rest and in transit.

Does the app track me for advertising?

No. We don't use advertising networks, sell your data, or use tracking pixels. Analytics are anonymous event counts used only to improve the app.